Privacy Policy

At hiyoshikagucenter (operated by Hiyoshi Furniture Center Co., Ltd.（株式会社日吉家具センター）), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, in strict compliance with the General Data Protection Regulation (GDPR) (EU) 2016/679 and applicable national data protection laws in Denmark, Sweden, Finland, and Norway.

1. Data Controller

For the purposes of applicable data protection laws, Hiyoshi Furniture Center Co., Ltd.（株式会社日吉家具センター） is the Data Controller responsible for your personal data.

• Business Address: 2-10-4 Hiyoshi, Kohoku-ku, Yokohama-shi, Kanagawa 223-0061
• Data Protection Contact Email: support@hiyoshikagucenter.com

2. Personal Information We Collect

When you visit or interact with our site, we collect certain information about your device, your interaction with the site, and information necessary to process your purchases:

• Order & Delivery Information: Your full name, shipping address, billing address, email address, phone number, and selected payment method details. (Note: Full payment card details are processed directly by PCI-DSS compliant payment gateways and are never stored on our servers).
• Device & Usage Information: IP address, web browser type, time zone, cookies, and browsing actions on our site.
• Customer Support Data: Information you voluntarily provide when contacting our customer service team.

3. How We Use Your Personal Data & Legal Basis

We process your personal data under the following GDPR legal bases:

• Performance of a Contract: To process your orders, facilitate payment in Euros (€), organize direct international shipping from our logistics warehouse in Japan to your address in the Nordic region, send order updates, and manage returns/warranty claims.
• Legitimate Interests: To improve our website user experience, prevent fraudulent transactions, and maintain store security.
• Compliance with Legal Obligations: To fulfill accounting, tax, and consumer protection reporting requirements under European and national laws.
• Consent: Where you have explicitly opted in to receive marketing communications or allowed non-essential tracking cookies (which you can withdraw at any time).

4. International Data Transfers & Third-Party Service Providers

Japan is officially recognized by the European Commission as providing an adequate level of data protection (EU Adequacy Decision). We ensure all third-party service providers (such as Shopify for store hosting and payment processors) adhere to strict data security contracts and international transfer safeguards.

5. Data Retention

We retain your personal order information for as long as necessary to fulfill the purposes outlined in this policy, including satisfying legal, tax, or accounting requirements (typically up to 7 years post-purchase for financial compliance), or until you request its erasure where legally permissible.

6. Your Rights Under the GDPR

If you are a resident of the European Economic Area (EEA) or Norway, you hold the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure ("Right to be Forgotten"): Request deletion of your personal data under certain conditions.
• Right to Restrict or Object to Processing: Object to our processing of your data or request processing limitations.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Withdraw Consent: Withdraw your marketing or cookie consent at any time without affecting prior lawful processing.

To exercise any of these rights, please contact us at support@hiyoshikagucenter.com. We will respond to your request within 30 days free of charge.

7. Cookies

Our website uses essential cookies necessary for functional checkout and site operation, as well as analytics/marketing cookies to analyze traffic and personalize your browsing experience. You can manage or disable cookie preferences directly through your browser settings or via our site's Cookie Consent Banner.

8. Complaints to Data Protection Authorities

If you believe our processing of your personal data violates applicable data protection laws, you have the right to lodge a complaint with your local national Data Protection Authority (e.g., Datatilsynet in Denmark/Norway, Integritetsskyddsmyndigheten (IMY) in Sweden, or Tietosuojavaltuutetun toimisto in Finland).

9. Contact Us

If you have any questions, comments, or data privacy requests, please contact our Data Protection Office at:

• Email: support@hiyoshikagucenter.com
• Postal Address: 2-10-4 Hiyoshi, Kohoku-ku, Yokohama-shi, Kanagawa 223-0061